1. How long does shipping take?
Shipping times may vary depending on your location. On average, orders are processed and shipped within 1-3 business days in Singapore. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.
2. What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.
3. How do I initiate a return?
To start a return, please contact our customer support team at support@anjerebel.com. They will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.
4. Can I exchange an item?
Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to our refund policy for more information.
5. What if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please contact us immediately at support@anjerebel.com. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.
6. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
7. How can I contact your customer support?
You can reach our customer support team by email at support@anjerebel.com. We strive to respond to all inquiries within 24 hours during business days.
8. Can I cancel or modify my order?
Once an order has been placed, it cannot be canceled or modified. However, if you have any concerns or need assistance, please contact our customer support team at support@anjerebel.com, and we will do our best to assist you.
9. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. You can select your preferred payment option during the checkout process.
10. Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website. Gift cards are a great way to treat someone special and allow them to choose their favorite items from our store.
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If your return is accepted, we will notify you and initiate the refund process. The refund will be credited back to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Please note that certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please contact us for clarification.